Intro
Welcome to Jackson’s Dental Care (“we”). We are always happy to help our patients, and we strive to provide the highest level of care.
The following document outlines our terms and conditions of service here at Jackson’s Dental Care. If you have any questions or require clarification, including provision of our full detailed practice policies, please do not hesitate to contact us and a member of our team will be happy to assist.
- General Information
- Treatment Planning
- Consent Forms
- Guarantee and Care
- Fees and Payments
- Attendance and Cancellations
- Personal Details and Medical History
- Use of Images and X-rays
- Use of Patient Contact Details
- Complaints Policy
- Zero Tolerance/Abuse Policy
- Data Protection
- Changes to These Terms
- Care Plan terms and conditions
1. General Information
Jackson’s Dental Care is committed to providing exceptional dental care and services. Please note that the information provided through any part of our website, including the forum, blog, news, main website, live chat, phone, or email, is for general informational purposes only. This information does not constitute professional dental advice. For professional dental advice, we strongly recommend scheduling a consultation with one of our qualified clinicians.
Our website may contain links to third-party websites that are not controlled by us. We are not responsible for the content, privacy policies, or practices of these third-party websites.
We are regulated by the General Dental Council (GDC) and adhere to the standards set out in the GDC’s guidance and by the Care Quality Commission (CQC). We are also compliant with all relevant UK laws, including the Data Protection Act 2018 and the General Data Protection Regulation (GDPR).
Jackson’s Dental Care does not have any contract regarding NHS provision and all treatments and services are provided on a private basis only.
2. Treatment Planning
Once your treatment plan has been agreed upon with your dentist, we will provide you with the details. Should any changes occur due to radiographic (x-rays), clinical findings or symptoms, we will notify you promptly and discuss these updates with you.
Treatment plans are valid for 90 days from the date the treatment was prescribed unless the clinical situation has changed in the interim. If you have any questions or concerns about your treatment plan, please contact us before scheduling any treatment appointments.
3. Consent Forms
Certain treatments may require the completion of a written consent form. These forms ensure that you are fully informed about the treatment, aftercare, and any associated risks before proceeding with the treatment. These are usually reviewed together with you during an appointment, and you will be provided with a digital and/or physical copy if appropriate.
Consent for any treatment can be withdrawn at any point by the patient or dental professional.
4. Guarantee and care
Certain dental treatments, such as crowns and bridges, may come with a guarantee, details of which will be provided by your dentist. Guarantees may be void if follow-up appointments or recommended maintenance treatments are not adhered to.
You understand that the success of your treatment is dependent upon my compliance, including your oral hygiene, dental health and attendance at appointments. We reserve the right to postpone/cease treatment due to a lack of compliance.
We reserve the right to refuse treatment at our discretion.
5. Fees and Payments
The fees for our services are detailed on our website and available at our practice. We reserve the right to change our fees at any time, but any changes will not affect services already booked with a signed treatment plan estimate. Treatment fees are based on the materials used, laboratory costs incurred (if applicable) and clinical time spent. All fees will be outlined in your treatment plan.
Jackson’s Dental Care does not operate a credit account system. Payment for all treatments is required on or before the time of the appointment.
For treatments requiring laboratory work, at least 50% of the total fee is due at the time of the appointment when digital scans or impressions are taken.
For more significant or comprehensive treatments, such as smile makeovers, dental implants and orthodontics, payments can be taken in stages, as agreed before starting your treatment with us.
If you choose to finance your treatment through a third-party finance company, please note that the finance agreement must be signed and accepted before treatment begins. Finance is available for treatments over £600 (excluding emergency dental treatments), and a minimum deposit may be required. If you cancel treatment after signing a finance agreement, a cancellation fee of up to 10% of the total finance amount may be charged to cover costs incurred up to that point.
We accept card payments, cash payments and payment via BACS. We are not able to accept payments by cheque.
Fees for treatments involving intravenous sedation must be paid before the appointment to avoid any financial transactions or signatures while under the influence of the sedative.
In cases where payment is overdue and debt collection services are required, we reserve the right to charge additional fees for administration and debt recovery.
6. Attendance and cancellations
At Jackson’s Dental Care we try to manage our appointment book efficiently to be able to provide the high standard of care we wish to provide in a reasonable time frame. To help with this we:
- send email and SMS text reminders for all appointments with the day, date and time
- contact you by phone for a courtesy call for treatment appointments 30 minutes or longer
- send automated recall reminders for your regular 6 monthly visits if not booked
If we need to change or cancel your appointment due to circumstances at the practice we will attempt to provide as much notice as possible.
We do ask that you arrive on time for your appointment. Whilst we allot a reasonable amount of time for each appointment, arriving late can have a knock-on effect for other appointments. We reserve the right to refuse to see patients who arrive late for their appointment time. This would be classed as a failure to attend (see below).
We appreciate that you may need to cancel or rearrange your appointment due to your circumstances. We ask that you provide at least 24 hours notice to allow us to reallocate the appointment time to other patients. This can be done over the weekend by leaving a voicemail message or sending an email.
We reserve the right to refuse further appointments and attendance at the practice if multiple failed or cancelled appointments have occurred.
Failure to attend or to cancel an appointment with 24 hours notice will result in a missed appointment fee of £10 per 10 minutes of time (e.g. £30 for a 30 minute appointment, £45 for 45 minutes). This includes appointments covered by the Care Plan. Please note the practice cannot be responsible for individual travel arrangements and running late due to transport problems or traffic will still incur a fee.
No further appointments may be booked until the fee has been paid.
We do understand that genuine emergencies can occur and we reserve the right to waive the fee at our discretion.
We have a deposit policy for paid appointments of £10 per 10 minutes of time. This must be paid on booking the appointment and we reserve the right to retain this in the case of late cancellation or failure to attend. The deposit is deducted from the total payable amount for the appointment on completion of treatment.
7. Personal Details and Medical History
It is your responsibility to provide accurate and up-to-date information regarding your details, medical history, and any medications you are currently taking. Please inform your dentist of any changes in your medical history or medication.
8. Use of Images and X-rays
We may use images and X-rays of your teeth and smile for marketing and educational purposes. Your identity and details will never be disclosed or published without your consent. If you do not wish for your images or X-rays to be used in this way, please notify us.
9. Use of Patient Contact Details
To ensure the best possible care, we may periodically contact you regarding your appointments, treatment reminders or important clinic updates. We may reach you by phone, email, text or post. If you prefer not to be contacted, please inform us of your preference.
10. Complaints policy
At Jackson’s Dental Care we always take complaints about any aspects of our services very seriously, in order to ensure that every patient has only the very best experience at all times.
Please find our complaints policy on the website under our Useful Links section: https://jacksonsdentalcare.co.uk/useful-links/
If you are unsatisfied with our internal handling of your complaint, you are free to forward your complaint to the Dental Complaints Service (www.dentalcomplaints.org.uk). If still unsatisfied, you may wish to forward your complaint to the General Dental Council.
11. Zero Tolerance/Abuse Policy
We operate a zero-tolerance policy regarding abuse directed at our staff, disruptive or disorderly behaviour, drunkenness or persistent missed or late cancelled appointments. In such cases, we reserve the right to refuse treatment and deny admission.
12. Data Protection
We are committed to protecting your data. All personal details are stored securely in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Clinical notes, digital radiographs and photographs remain the property of Jackson’s Dental Care. Copies of these documents can be requested, and we reserve the right to charge an administrative fee for providing these copies if appropriate.
13. Changes to These Terms
We may revise these Terms from time to time. The most current version of the Terms will always be available on our website. By continuing to use our website or services, you agree to be bound by the revised Terms.
We thank you for choosing Jackson’s Dental Care. We aim to provide the best care and service possible. If you have any questions or concerns about these terms, please do not hesitate to contact us.
General terms and conditions of the Care Plan
Intro
These terms and conditions apply to the Jackson’s Dental Care Plan.
The Care Plan is a scheme to provide preventative dental treatment over a twelve month period and to provide additional discounts and / or benefits to plan members.
The Care Plan is an agreement between the patient and Jackson’s Dental Care, administered by Practice Plan Ltd. It is non-transferable to third parties.
Plan benefits
The Adult Care Plan provides:
- 2 Dental examinations per year
- 2 Hygiene Visits per year
- Intra-oral diagnostic X-rays
- Unforeseen emergency visits (not including for existing/known issues)
- 20% discount off routine dental treatments
- Worldwide Dental Emergency Assistance Scheme
The 16-19 Care Plan provides:
- 2 Dental examinations per year
- Intra-oral diagnostic X-rays
- Unforeseen emergency visits (not including for existing/known issues)
- 20% discount off routine dental treatments
- Worldwide Dental Emergency Assistance Scheme
Children under 16 are seen for routine examination visits for no fee if both parents are members of the Adult Care Plan. Treatment for deciduous (baby) teeth incurs no fee, treatment for adult teeth is as on the Care Plan.
Provision of benefits
The practice sends reminders by text message and email for appointments and email reminders for overdue routine appointments, however you are responsible for arranging and keeping any appointments.
If you do not attend or make a late cancellation in accordance with our terms and conditions you will be liable to pay a failed appointment fee. If you fail to attend an appointment covered under your plan you must pay the failed appointment fee before being able to book any further appointments.
Plan fee amendments
Your plan fee is subject to change at any time. The practice will endeavour to review plan fees once per annum and should your plan fee change, you will be given advance notice by either post or email.
Plan cancellation
You may cancel your plan at any time outside of the initial term by informing the practice by telephone or e-mail. The practice reserves the right to recoup any appointment fees and discounts on treatment should you cancel during the minimum term of membership.
We reserve the right to cancel your Care Plan if you do not comply with our practice terms and conditions and policies.
Non-payment
If Practice Plan Ltd are unable to collect your regular plan fee for any reason, they will contact you to collect any outstanding fees which can be collected by Direct Debit.
Refunds
Dental plans are not usually refundable. A dental plan offers the ability to budget for your future dental care needs in a fixed monthly amount. This monthly amount covers you for future preventative appointments alongside additional benefits in practice including reduced treatment fees. Your plan payment also offers you access to The Worldwide Dental Emergency Assistance Scheme for financial assistance in unfortunate or unforeseen circumstances.
To ensure you seek maximum benefit from your dental plan it is important you book regular appointments with your dentist/hygienist as appropriate.
In exceptional circumstances, that will be assessed and at the sole discretion of the practice manager, a refund may be agreed.
Having not attended appointments for a prolonged period will not result in dental plan payments being refunded as a dental plan has continued to offer other ongoing benefits to you that have been available should you have needed them. These include access to the Worldwide Dental Emergency Assistance Scheme and registration with a dentist at the practice.
Complaints
Please refer to the practice’s complaint procedure regarding any aspect of care or service which has not met your satisfaction.
Worldwide Dental Emergency Assistance Scheme
Your dental plan includes access to the Worldwide Dental Accident and Emergency Assistance Scheme.
The Scheme is established to offer support to patients who request assistance or treatment following an accident, a dental emergency, or who are diagnosed with mouth cancer.
Whilst the scheme aims to provide benefits in most cases, the scheme is a wholly discretionary scheme, not an insurance scheme. It has no obligation to provide benefits and the Scheme Manager will look at each request individually to decide whether or not to provide benefits.
Further details are available from the practice, or you can visit https://scheme.practiceplan.co.uk/patients to find out more.
For further information regarding the administration of the Care Plan and payments, please contact Practice Plan Ltd: